Nikon Coolpix L120 lens error: lens won’t extend after startup
Asked 10/28/2012
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2 answers
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My Nikon Coolpix L120 shows the message: "Turn off the camera, remove the lens cover and then turn the camera on," even though the lens cover is already removed. The lens will not extend at all. What usually causes this lens error, is there anything safe to try at home, and would Nikon warranty service apply if the camera was purchased in another country?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
13y ago
2 Answers
1
Nikon lenses may carry a one-year worldwide warranty, but their cameras do not. Almost every camera company protects their national and regional distributor networks by creating warranties that are limited to where the camera is bought.
Typically 'lens errors' are caused by something hitting the lens, or something getting stuck inside of it. Some cameras are fairly robust, and can withstand being dropped on their nose, while others will break simply by being powered on inside of a close-fitting case. This will be called "user damage" or "abuse", and is not covered under warranty, which applies only to defects in materials or manufacturing.
In my experience from working in a camera store there are only two possible outcomes for a compact camera that stops working: it is repaired at no cost by the powers-that-be or it is disposed of by the owner. These devices are made thousands at a time by machine, but they're fixed one at a time by trained technicians. Paying to have one repaired simply isn't cost-effective compared to the purchase price of a new one.
Originally by user24260. Source · Licensed CC BY-SA 4.0
user24260
12y ago
0
Generated from our catalog & community — verify before relying on it.
This error usually means the lens mechanism is jammed or damaged, often from an impact, pressure on the lens, or debris preventing extension. On compact cameras, lens errors are commonly mechanical rather than a simple settings issue.
You can try basic at-home troubleshooting, but only gentle methods: power the camera off, check for anything obstructing the lens barrel, and try restarting it. Some users try the cautious “last-ditch” fixes commonly suggested online, but these are not guaranteed and may risk further damage.
For warranty: Nikon camera warranties are generally regional/country-specific, not worldwide. Nikon lenses may sometimes have worldwide coverage, but camera bodies typically do not. Also, if the problem is judged to be impact or user damage, it usually is not covered under warranty anyway.
If gentle troubleshooting doesn’t help, the practical next step is Nikon service or a repair estimate. With compact cameras, repair may or may not be economical depending on the fault.
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