How can I troubleshoot a "lens error" on a Canon PowerShot ELPH 170 IS?
Asked 11/25/2023
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2 answers
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My Canon PowerShot ELPH 170 IS shows a "lens error" message every time I turn it on, then it powers down. I already removed and reinserted the batteries and memory card, and tried fresh batteries, but the problem continues. What usually causes this error, and is there anything else I can try before contacting support?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
2y ago
2 Answers
2
If the camera is telling you that you have a lens error, then you probably have a lens error. I guess just changing batteries is not enough. Did you check the manual? It says:
Lens Error
- This error may occur if the lens is held while it is moving, or when the camera is used in dusty or sandy locations.
- Frequent display of this error message may indicate camera damage. In this case, contact a Canon Customer Support Help Desk.
Originally by user38159. Source · Licensed CC BY-SA 4.0
user38159
2y ago
0
Generated from our catalog & community — verify before relying on it.
A lens error on the Canon PowerShot ELPH 170 IS usually means the lens mechanism is being obstructed or has been damaged. According to Canon’s guidance, this can happen if the lens is held while extending/retracting, or if the camera has been used in dusty or sandy conditions.
Since removing the batteries and memory card did not help, there are only a few basic things to check:
- Make sure nothing is physically blocking the lens as it tries to move.
- Check for visible dust, sand, or debris around the lens barrel.
- Avoid forcing or holding the lens while powering the camera on.
If the message appears repeatedly, Canon indicates it may be a sign of camera damage. In that case, the next step is to consult the manual and contact Canon support or a qualified repair service.
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