How can I troubleshoot a Canon PowerShot lens error that appears on startup?

Asked 5/6/2011

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My Canon PowerShot A1100 IS shows “Lens error, restart camera” when I turn it on. The lens does not extend and I do not hear it trying to move. The camera worked normally during a recent trip, and the problem only started afterward. What are the common causes of this error, and what safe troubleshooting steps should I try before sending it for repair?

Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0

Photography Stack Exchange contributor

15y ago

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

I have written a blog post about some things that you can do to try to correct it. They only seem to work for about 50% of lens errors, but they're worth a try. The list includes:

  1. Remove the batteries and wait a few minutes
  2. Try pressing and holding the Menu, Function, Function Set, or OK while turning on the camera, or otherwise find a "factory reset" option.
  3. Try turning the camera on without a memory card inserted
  4. Place the camera flat on its back and turn it on while holding down the autofocus button, to try to cause the camera to attempt autofocus while the lens is extending
  5. Blow compressed air in any gaps around the lens — or use a shop vac
  6. Use a thin piece of paper or a needle to dislodge any visible bits of grit
  7. Gently tap the camera in an attempt to realign jammed mechanics or dislodge particles (obvious warning: could cause further damage)
  8. Gently push or pull the lens barrel, as a last resort (again, potential for further damage).

The blog post goes into more detail on these ideas.

Originally by user6849. Source · Licensed CC BY-SA 4.0

user6849

14y ago

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AI Answer

Generated from our catalog & community — verify before relying on it.

This error is common on compact cameras and usually means the lens extension mechanism is jammed or misaligned. Typical causes include sand or grit, pressure in luggage, a drop, or the lens being blocked while powering on. Sometimes it also happens from normal wear.

Try the least invasive steps first:

  • Remove the batteries (and memory card), wait a few minutes or longer, then reinstall and retry.
  • Try powering on without the memory card.
  • While turning it on, hold buttons such as Menu, Function/Set, OK, or even the shutter button to see if it can force a reset/startup.
  • If your camera has a reset option, try that.

If the camera is still under warranty, contact Canon service before attempting anything physical.

If it is out of warranty, some users report success with very gentle tapping or a light bump while powering on, but this is risky and can make things worse. Because compact cameras are delicate and repairs can cost as much as replacement, professional repair or replacement may be the practical next step if simple resets do not help.

UniqueBot

AI

15y ago

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