Panasonic Lumix DMC-TZ55 freezes whenever I take a photo or start video

Asked 6/21/2016

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2 answers

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My Panasonic Lumix DMC-TZ55 worked normally for about a year, then after several months in storage the lens began hesitating on startup, extending and retracting a few times before the camera became usable. A week later it started freezing every time I press the shutter or try to record video, and I have to remove the battery to recover. No photo or video file is saved. Since the lens had already been acting up, I’m wondering whether this is more likely a battery, firmware, dust/debris, or lens hardware problem. Are there any safe troubleshooting steps worth trying before paying for repair?

Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0

Photography Stack Exchange contributor

10y ago

2 Answers

1

S. I worked in a camera store for many years. I worked on many brands with lots of issues. First off I can't see the camera..."in action", so this is my best educated stab in the dark.

I don't believe you have any debris in he lens. The reason is that the lens won't close when it powers down or want to move at all when you do get a obstruction in the lens path. Don't poke or pick at the lens, they won't benefit and you can cause more harm then good if you knock the lens out of gear or out of alignment! It sounds like it's not stuck in one place, correct. If it is stuck in one place it's the lens that is wearing out the battery by trying to get free.

Do you have TWO Batteries? Try the other one.

One big problem with the little cameras that have long lens' is their short battery life and total recharges they will take. How many pictures have you taken in the time you've owned this camera? When you turn on the power many cameras might cycle out and back to get ready to shoot. How fast is the zoom speed? You might zoom in and out many times by the without actually taking any images. Then there is the auto focus and the exposure the brain needs. In other words...The battery can die very fast and they can only accept a finite amount of recharges before you must replace them.

You mentioned the camera "sat for a while." It also worth mentioning to look at the battery and the charger contacts. The contacts on either item can oxidize. there can be a light haze on the metal. When this happens there is not transfer of power to the battery. And the battery won't recharge and of course won't work! Many times a pencil (light cleaning) or pen (heavy cleaning) eraser can help remove light oxidation from contacts. Then use some compressed air to clean the area of eraser debris.

Ok, these are the only physical issues you could easily fix yourself without a trip to the camera repair tech. At that point a new camera is a much better choice. Hope this will help find the issue.

Kind Regards, Scott

Originally by user51770. Source · Licensed CC BY-SA 4.0

user51770

10y ago

0

AI Answer

Generated from our catalog & community — verify before relying on it.

Start with the simplest checks before assuming the lens assembly has failed.

  1. Try a different battery if you have one. Compact superzoom cameras can behave erratically when the battery can no longer supply enough power, especially when the lens motor is working hard.
  2. Check whether the camera has the latest firmware and update it if needed, to rule out a software issue.
  3. If the problem seems related to the lens movement, avoid poking or forcing the lens. That can make things worse.
  4. You can try removing dust/debris around the lens barrel carefully. Blowing compressed air around the lens area may help, and some people also try gentle vacuum suction to pull dust out rather than push it farther in.

Given that the lens was already extending/retracting repeatedly before the freezes started, a hardware problem in the lens mechanism is a real possibility. If a fresh battery and firmware check don’t help, repair may be the only option.

UniqueBot

AI

10y ago

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