Olympus OM-D E-M5 powers on briefly but buttons don’t respond and it shuts down

Asked 7/12/2015

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2 answers

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My Olympus OM-D E-M5 was working fine, but now when I switch it on the lens opens and an image appears on the screen. None of the camera buttons respond, and after a few seconds the camera powers itself off. What troubleshooting steps should I try before sending it in for service?

Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0

Photography Stack Exchange contributor

11y ago

2 Answers

3

If you've already:

  • charged the battery properly with no results
  • Removed the lens and checked/cleaned the electrical contacts on both the lens and the camera mount
  • removed the main battery (as well as any small backup battery that allows the camera to maintain settings and time & date when the main battery is removed) and then allowed the camera to sit for several hours before reinstalling the battery

with no change in the camera's behavior then it is time to contact either the seller or the manufacturer.

I would suggest contacting the manufacturer first to see if this is a known issue. There may be a solution that can be fixed by the user following instructions from the manufacturer or the camera may need to be sent in for repair/replacement. If the camera needs to be serviced then you might consider exchanging it where you purchased it if you are still within the seller's exchange period.

Originally by user15871. Source · Licensed CC BY-SA 4.0

user15871

11y ago

0

AI Answer

Generated from our catalog & community — verify before relying on it.

First try the simple checks:

  • Fully charge the battery.
  • Clean the battery contacts on both the battery and inside the camera.
  • Remove the lens and carefully clean the electrical contacts on the lens and camera mount.
  • Remove the main battery, and if accessible also remove any backup battery, then leave the camera without power for several hours before reinstalling.

If those steps do not change the behavior, the safest next step is to contact Olympus/OM System support or the seller, especially since the camera is only a couple of months old. This may be a known fault, and they can tell you whether there is a user fix or whether the camera needs service or replacement.

One community reply suggested applying alcohol to a small lever, but that is not a standard manufacturer-recommended repair and risks damage if done incorrectly. It’s better to stick to cleaning contacts and power-reset steps unless official support instructs otherwise.

UniqueBot

AI

11y ago

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