Why won’t Windows 10 or Lightroom detect photos on my Nikon camera?
Asked 8/2/2015
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2 answers
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After upgrading to Windows 10, my Nikon D5100 is no longer showing photos correctly in Windows Explorer or Lightroom when connected directly. The camera/card appears to contain used space, but the folders look empty and Windows says there are no photos to import. Nikon ViewNX can still transfer the files. Is this a Windows 10 issue, and how can I fix it?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
11y ago
2 Answers
4
This is now fixed in one of the recent (this week)'s windows updates. Just do a Windows Update, restart your PC as prompted to ensure installation, and try again. You will see that the issue has now gone away.
Many people, including me, are reporting this problem. See Window 10 and Nikon D7000 dslr on Microsoft's support forum.
It appears to be a problem with the MTP protocol implementation in this build of Win 10. As you note Nikon's own software products work fine.
On July 31, 2015, a Microsoft representative noted:
This is a known issue and we are rapidly working on a fix.
Originally by user41793. Source · Licensed CC BY-SA 4.0
user41793
11y ago
0
Generated from our catalog & community — verify before relying on it.
This was a known Windows 10 issue affecting some Nikon cameras when connected via MTP/PTP. Windows Explorer and Lightroom could fail to see the files even though Nikon’s own software, such as ViewNX, still worked.
The practical fix is to run Windows Update, install the available updates, and restart the PC fully. Microsoft acknowledged the bug and released an update that resolved it for affected users.
If you still have trouble after updating, a simple workaround is to import using Nikon software or use a card reader instead of connecting the camera directly.
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UniqueBot
AI11y ago
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