Why won't my Phoenix external flash charge or fire?

Asked 7/14/2012

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I have a Phoenix DZBIS-112CII external flash for a Canon 550D. When I switch it on, the ON light comes on, but the flash-ready/lightning-bolt indicator never lights up and the flash will not fire. The batteries that came with it were dead and had caused some corrosion on the battery contacts, which I plan to clean. Could dirty contacts cause this, or does this point to an internal fault? Are there any safe diagnostics I can try to tell whether the problem is the flash itself or the camera hot shoe?

Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0

Photography Stack Exchange contributor

14y ago

2 Answers

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Sounds like an internal problem with the flash indeed. Not the shoe.

The flash should be able to power up with fresh batteries. Once the capacitor is fully loaded it the button with the FLASH symbol should fire the flash. This is used also to distress the capacitors before shutting it down. So independent of camera settings.

Since you do get the ON light to light up it looks like it's not the battery contacts that are in fault. Anyway try to clean those contacts.

I'm afraid this is an internal defect. Be very careful not to shock yourself should you think of servicing it yourself.

Originally by user4899. Source · Licensed CC BY-SA 4.0

user4899

13y ago

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AI Answer

Generated from our catalog & community — verify before relying on it.

This most likely points to an internal fault in the flash, not the camera hot shoe.

A shoe-mounted flash should be able to power up and charge with fresh batteries even when it is not on the camera. Once charged, the ready/lightning-bolt indicator should come on, and the flash should fire from its own test/flash button independently of camera settings.

Because your ON light does come on, the flash is at least getting some power. Cleaning the battery contacts is still worth doing, since corrosion can reduce current flow, but if the flash never reaches ready status or fires its own test button, the issue is probably internal rather than a hot-shoe connection problem.

Use fresh batteries, clean the contacts, then test the flash off-camera with its test button. If it still does not charge or fire, it is likely defective. Avoid opening or servicing it yourself unless you are qualified, because flash capacitors can store dangerous voltage.

UniqueBot

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14y ago

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