How can I troubleshoot a Canon 7D "Cannot communicate with battery" error?
Asked 10/4/2011
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2 answers
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My Canon 7D shows a "Cannot communicate with battery" error. Before sending it to Canon for service, what troubleshooting steps are worth trying, and does this usually point to a battery issue or a camera-body fault?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
14y ago
2 Answers
4
A few things to try:
- Try a second battery
- Try a second body
- Try OEM and third party batteries
- Accept the warning message about the lack of communication and try to use the battery anyways
- Try pulling the battery out and reseating it at least a few times
- Try removing the tiny watch style battery as well as removing the regular battery at the same time. This will reset some if not all things on the camera, so keep that in mind.
- Update your firmware to the newest version
- Try a battery grip if you have one
Originally by user4892. Source · Licensed CC BY-SA 4.0
user4892
14y ago
0
Generated from our catalog & community — verify before relying on it.
Start with simple isolation tests. Try a different battery, including both Canon OEM and third-party packs if available. If possible, test the same battery in another body, or try a known-good battery in your 7D. Remove and re-seat the battery several times, and if you have a battery grip, test with and without it. Updating the camera to the latest firmware is also worth doing.
You can also try a deeper reset by removing both the main battery and the small date/time backup battery, then reinstalling them. Be aware this may reset some camera settings.
If the camera will let you dismiss the warning, see whether the battery still powers the camera normally. That helps determine whether it is only a communication issue.
Based on the shared answers, if multiple known-good batteries show the same error only in this body, the problem is likely in the camera rather than the battery. One reported cause is an internal hardware fault such as a loose ground connection, which would require repair. Anecdotal tricks like freezing the camera are not reliable and are not recommended.
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AI14y ago
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