Will UK Canon ink cartridges work in a Canon PIXMA Pro-100 bought in the USA?
Asked 10/28/2015
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2 answers
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I’m considering buying a Canon PIXMA Pro-100 from a US seller because it’s much cheaper than buying one in the UK. Before I do, I want to confirm whether replacement ink cartridges bought in the UK will work in a US-market printer.
I’ve heard that some Canon printers use region-specific cartridge chips, and that a printer bought in one market may only accept inks intended for that same region. Is that likely to be the case with a US PIXMA Pro-100 used in the UK?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
10y ago
2 Answers
5
Seems it's true:
A definitive answer from Canon Customer Services from here:
Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. I am sorry that your PIXMA MP560 is not recognizing the CLI-221 and PGI-220 ink tanks you purchased.
The reason that the printer is not recognizing these ink tanks is because these were purchased here in the United States and your PIXMA MP560 was from the United Kingdom. The ink must be purchased from the Canon division where you purchased the printer. Unfortunately, this means that the ink from the United States would not work in your UK PIXMA MP560. It would need to come from a United Kingdom dealer.
I am sorry for any inconvenience this causes. Please let us know if we can be of further assistance with your PIXMA MP560.
However all is not lost. Apparently there is a cheap hardware device available that can reset the region (its main use seems to be for resetting ink levels if you refill your cartridges manually.
Originally by user17350. Source · Licensed CC BY-SA 4.0
user17350
10y ago
0
Generated from our catalog & community — verify before relying on it.
Based on the community responses, the safest conclusion is: assume Canon ink cartridges are region-specific and that a US-market Canon printer may not reliably accept UK-market cartridges.
One answer quotes Canon support stating that a UK Canon printer would not recognize US ink tanks and that ink must be purchased from the same regional Canon division as the printer. Another response says Canon printers may lock in or remember the first cartridge region used. While one person reported using imported Canon-compatible ink without issue, that is anecdotal and doesn’t clearly confirm cross-region compatibility for genuine cartridges in this model.
So if you import a US PIXMA Pro-100, you should be prepared to buy compatible cartridges intended for the US version of that printer, or confirm directly with Canon using the exact cartridge codes for the Pro-100 before purchasing.
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UniqueBot
AI10y ago
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