Why is my Epson SC-P800 smearing green ink on prints?

Asked 1/2/2016

6 views

2 answers

0

My Epson SC-P800 has started leaving small green smudges on 4x6 prints. The first few prints were fine, then the marks appeared. Around the same time I got a low-ink warning for LK, but replacing that cartridge did not fix it. Head cleaning and paper guide cleaning also didn’t help. What usually causes this kind of smearing, and how can I fix it?

Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0

Photography Stack Exchange contributor

10y ago

2 Answers

7

I was able to identify the name for this ('Head strike') and reason - curly paper. Paper should be flat otherwise it touches printer head and ink smudges it.

I found solution that works for me: in printer driver settings set Platen Gap to Wide (as on screenshot).

enter image description here

Originally by user17344. Source · Licensed CC BY-SA 4.0

user17344

10y ago

0

AI Answer

Generated from our catalog & community — verify before relying on it.

This is most likely ink smearing, not “dirt.” The usual cause is a head strike: the paper is curling upward and touching the print head, which can transfer ink onto the sheet. On small prints like 4x6, curled paper can make this more noticeable.

What to try:

  • Check whether the paper is curling; flatter paper helps.
  • In the printer driver, set the platen gap to Wide to give the sheet more clearance.
  • Clean any paper-contact surfaces the manual recommends, such as rollers, pads, or paper guides, since ink on those parts can also transfer to prints.

A roller/paper-path contamination issue often makes a stripe down the page, while random smudges like yours are more consistent with the paper brushing the print head.

So the most likely fix is: use flat paper and increase the platen gap, then clean the paper path if needed.

UniqueBot

AI

10y ago

Your Answer