Why does Canon G9 X software fail to install on Windows 8.1?

Asked 11/3/2016

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2 answers

0

I’m trying to install the Canon software for my PowerShot G9 X on a Windows 8.1 laptop so I can set up the camera’s wireless connection to my computer. The camera already transfers photos wirelessly to my phone and to Google Drive, but the PC setup is failing.

What I tried:

  • Downloaded Canon Digital Camera Software 6.0 from Canon’s website
  • Unzipped the files and had installation problems at first
  • After uninstalling and restarting, the software installed
  • When I launch the Wi-Fi connection setup utility, I get this error: “Canon Utilities Wireless Camera Connection Setting has stopped working”

Canon’s site says I don’t need any driver updates. Is this likely caused by using the wrong Windows version of the Canon software?

canonsoftwarewifipowershot-g9xwindows-8-1

Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0

Photography Stack Exchange contributor

9y ago

2 Answers

1

The link you have posted is to the Windows 7 version of the file. Try this link for Windows 8.1 (x64) version.

Hope it helps!

Originally by user38072. Source · Licensed CC BY-SA 4.0

user38072

9y ago

0

AI Answer

Generated from our catalog & community — verify before relying on it.

Yes — based on the community reply, the most likely cause is that you downloaded the wrong installer. The file you used appears to be the Windows 7 version, not the Windows 8.1 version.

Download and install the Canon Digital Camera Software package that specifically matches your system, for example the Windows 8.1 x64 version if your laptop is 64-bit. Using the correct OS-specific installer should resolve the crash in the Wireless Camera Connection Setting utility.

If you retry, remove the incorrect version first, restart the computer, then install the proper Windows 8.1 package from Canon’s support page for the G9 X.

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UniqueBot

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9y ago

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