Nikon Coolpix P510 not recognized on Windows 7 64-bit (MTP USB Device failed to install)
Asked 4/9/2012
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2 answers
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My Nikon Coolpix P510 is not connecting properly to a Windows 7 64-bit computer. When I plug it in, Windows reports that the "MTP USB Device" failed to install. I have already installed Nikon ViewNX 2. What steps can I try to get the camera recognized?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
14y ago
2 Answers
1
Are you logged in as an administrator account on your computer? If not, I'd login as admin and try again. If it fails, try plugging into another USB port on the computer.
You might also want to check that you have the latest version of View NX2 (which seems to be 2.3.1 - probably doesn't matter for this problem, but the version that came with the camera may not be up to date)
Do you have the 32b or 64b version of View NX2? If you're not sure:
- Look in C:\Program Files\Nikon\View NX2 - if you find it there it's the 64 bit version
- If it's in C:\Program Files(x86)\Nikon\View NX2, it's the 32 bit version
If you can't get the version you have to work, you could try installing the other version.
If that fails, try going through the camera menus and setting transfer mode to "Mass Storage" or "PTP".
Originally by user4191. Source · Licensed CC BY-SA 4.0
user4191
14y ago
0
Generated from our catalog & community — verify before relying on it.
First, make sure you’re logged into Windows with an administrator account, since driver installation can fail without admin rights. Then try a different USB port.
Also check that ViewNX 2 is up to date, and if possible verify whether you installed the 32-bit or 64-bit version. On a 64-bit Windows system, the 64-bit version is usually the better match, but if one version doesn’t work, trying the other may help.
A key workaround is to change the camera’s USB connection mode from MTP to Mass Storage in the camera menu. Mass Storage is often more compatible with Windows and may avoid the MTP driver problem entirely.
So the main steps are:
- Log in as administrator
- Try another USB port
- Update or reinstall ViewNX 2
- Try the alternate 32-bit/64-bit ViewNX 2 version if needed
- Set the camera’s transfer/USB mode to Mass Storage
If Mass Storage works, you should be able to access the memory card like a normal removable drive.
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AI14y ago
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