Unique Photo® wants you to be completely satisfied with your purchase from us. We have a return policy which is fair and easy. If you have to return an item, we will do our best to make your experience a pleasant one.
No matter how a purchase was made, we welcome any consumer to simply bring the item with receipt to our 123 Route 46, Fairfield, NJ Superstore or 28 South 2nd Street, Philadelphia, PA. Our Concierge will gladly assist you with obtaining an exchange, credit or refund.
To return an item via carrier (UPS, Fed Ex, USPS, etc.), we would ask that you please observe the following:
Please contact us to obtain a Return Authorization.
You may do so by phone (800-631-0300) or email ([email protected])
Return Authorizations will be issued within 24 hours via email.
Once received, we would ask that you:
Unique Photo
Attn: Returns Department
123 US Hwy 46
Fairfield, NJ 07004
Unique Photo makes every effort to address returns we receive (for exchange, credit, or refund) within one business day. Should you have questions or concerns, please contact our Customer Service Team.
We have a few simple and reasonable rules regarding returns. Please read them carefully before you make a purchase.
Unique Photo® accepts returns or exchanges up to 30 days from the original purchase. If an item is damaged or missing parts, a claim must be made within 2 business days of your purchase.
Original Receipt RequiredYour original receipt is required for all returns, exchanges, and warranty repair services. All returns and exchanges must be in original, unopened, and new condition and include all accessories, manuals, packaging, blank warranty cards, cables, power supplies, etc.
Free-Shipping ItemsReturns on orders where free shipping had been given, applicable shipping charges will be deducted from any refund. The only exception to this practice would be if the return was due to an error on the part of Unique Photo, Inc.
Orders that Include Free ItemsUnique Photo is pleased to offer special promotions on select products where additional free items may be given. Returns on these products without the inclusion of the bonus items will result in a deduction from any credit given. In cases where a non-returnable item had been offered as part of a promotion, the value upon return will also be deducted.
Non-Returnable Items* Enola Gaye Smoke Grenades
When an item is returned for repair or exchange, we may, at our sole discretion, replace the item with the same or equivalent model.
Unique® reserves the right to request identification of anyone prior to refund. A minimum restocking fee of 15% may be charged if the return falls outside the parameters we have listed above. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days. Credit card refunds require that you have the exact credit card that was used for the purchase to receive credit.
Unique Photo is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual. Unique Photo is not responsible for personal data or unexposed film left in returned items. We reserve the right to refuse any return. Policy subject to change at any time without notice.
Returns, Replacements, and Exchanges
All returns will be allowed only with prior authorization. Return requests must be made within 30 days of the original sale date. After 30 days, any issue with equipment should be reported directly to the manufacturer. You may also return your order to either of our two retail locations within this timeframe. Should you need to ship us the return, please contact, by phone or email, our customer service team. Once notified that a return is requested, we will email a return authorization within 24 hours.
All merchandise must be returned within 14 days of authorization, freight prepaid. If an item is deemed to be an initial defective, we will provide a shipping label to download and print, in addition to the return authorization Please send items back to us using an insurable method. We cannot accept liability for items returned without valid proof of delivery. Returns will only be accepted with a return authorization issued by our return department.
Shortages and Damages
Any claim of shortage or damage to your order must be made within two (2) business days of receipt of merchandise and the original carton saved. We cannot honor this type of claim beyond this time frame.
Palletized Shipments
Orders shipped by pallet freight must be inspected by the receiver prior to acceptance. Any damage must be notated as such when signing for delivery. Unique Photo cannot honor damage claims on palletized shipments not noted with the carrier at time of delivery.
Non-Returnable Items:
Products which are opened, outdated, damaged, or otherwise not salable; opened consumables such as batteries, bulbs, CDs, DVDs, tapes, inks, paper backgrounds, memory cards, , software, etc; sensitized products such as control strips, film, or photographic chemistry and paper; Microphones, Used products; Labor, installation services, and processing; Special order items, Limited or Special Edition Items; Clearance, or items being sold 'As-Is".
Unique Photo is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual.
Special Order Items are NON-RETURNABLE and NON-CANCELABLE.
Free-Shipping Items
Returns on orders where free shipping had been given, applicable shipping charges will be deducted from any refund. The only exception to this practice would be if the return was due to defect, freight damage, or an error on the part of Unique Photo, Inc.
Orders that Include Free Items
Unique Photo Inc is pleased to offer special promotions on select products where additional free items may be given. Returns on these products without the inclusion of the bonus items will result in a deduction from any credit given. In cases where a non-returnable item had been offered as part of a promotion, the value upon return will also be deducted.
Refunds and Replacements
Returned merchandise will be refunded or replaced, at our discretion, only after inspection and approval.
Unique Photo Inc makes every effort to address returned goods within one (1) business day of receipt. Refunds, once initiated, may take up to seven (7) business days to reflect back to the original payment method.
Returns, unverifiable as defective, not due to freight damage or an error on the part of Unique Photo Inc; Or, those which do not meet the parameters listed above will be subject to a minimum 15% restocking charge. Shipping fees are not refundable.
Unique Photo Inc accepts returns/exchanges of new, unopened, products for up to 30 days from the original purchase date. Your original receipt is required for all returns, exchanges, and warranty repairs. All returns must be unused and in new condition, and include all undamaged accessories, manuals, warranty cards, cables, power supplies, packaging etc.
Non-Returnable Items
When an item is returned for repair or exchange, we may, at our sole discretion, replace the item with the same or equivalent model. Should the return fall outside the parameters we have listed above, a minimum 15% restocking fee will be charged. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days. Refunds for items paid with American Express will be assessed a minimum 3% restocking fee. Policy subject to change at anytime without notice.
Used items are warrantied by us under the terms of the manufacturer's original warranty for 180 days from the date of purchase. Unique Photo makes every effort to grade Used items fairly, and provide accurate descriptions.
We will gladly accept back a Used Item should you feel the condition is less than described, but would require a return request be made within two days of receipt. All other non-defective Used returns will be subject to a restocking fee as outlined in our general policy.
Open Box items may be products that have been on display, used for demonstration, or customer returns. They are sold AS IS. They have been inspected and are GUARANTEED in working condition. Small cosmetic flaws, that will not impede performance, may be present. Open box items come with a FULL MANUFACTURER’S WARRANTY. Open Box items DO NOT qualify for manufacturer’s rebates Unique Photo asks that you inspect and test your purchase immediately, as we do not accept returns on said items after two days of receipt.
Repair Service Requests for Used ItemsFor service of any used item purchased from Unique Photo within the warranty period, please send the product, in an insured and traceable fashion, to:
Unique Photo
Attn: Service Dept
123 US Hwy 46
Fairfield, NJ 07004
Please be sure to include your return and contact information, and a brief description of the issue. For warranty consideration, please also include a copy of your original proof of purchase.
Unique Photo makes every effort to turn address service issues as quickly as possible. The normal turnaround time is approximately three weeks. However, parts delays are out of our control, and can occasionally cause a delay. We ask that you please consider the time frame when sending in equipment for repair.
Grade Scale for Used EquipmentLike New: Equipment rated as "Like New" will show no signs of prior use. These items are considered to be anywhere from 95-100% of their original condition. Items in "Like New" condition will not have any wear, scratches, be free of dust and/or haze, and will come with the original accessories.
Excellent: Equipment rated as "Excellent" will show almost no signs of prior use. These items are considered to be anywhere from 90-95% of their original condition. Camera bodies will have only the most minor/small marks on the LCD that will not impact viewing ability at any brightness level. Camera bodies only show minor signs of use with no fatigue on the rubber grips. There may be very minor markings on the bottom of the camera from being mounted on a tripod. Lenses rated as "Excellent" have practically no wear on the housing and the glass elements are in pristine condition with no dust, scratches, or markings. The lens (mount) itself will show almost no signs of being attached to a camera.
Good: Equipment rated as being in "Good" condition will have a small amount of cosmetic wear and some blemishes from regular use. Equipment rated as "Good" will be anywhere from 80-90% of it's original condition. Cameras may have small scratches on the LCD, some marking on the bottom of the body, and/or minor wear on the rubber grips. Lenses may have slight scratches on the housing, but the glass elements are unmarked and very clean. Zoom and focus rings may show minor signs of fatigue and/or oxidation.
Fair: Equipment rated as "Fair" will show cosmetic wear and marks from being used. "Fair" equipment is considered to be in 70-80% of the condition it came in originally. However the equipment is still in full good working order. Cameras may have dents, dings, and/or scratches. Rubber grips may show heavy signs of use and/or reattachment. Lenses in "Fair" condition may have cosmetic wear on the lens housing. Glass elements may have cleaning marks, small scratches, or dust, but not enough to impact image quality. Zoom and focusing rings on lenses rated as "Fair" will have signs of use and/or oxidation.
As Is: Equipment rated as "As Is' may or may not be in a working condition. Items in "As Is" condition may have dents, scratches, cracks, and/or may need repair. These items are sold without a 180 day warranty, and are non returnable. If there are any questions pertaining to a specific item, please call (973-377-2007).
PPE Return Policy
Due to the nature of consumables, KN95 Face Masks are non-returnable and not subject to our standard Return Policy. Orders may be canceled if the cancel request is received prior to the order being shipped, or within 7 days from the date purchase if the order has not yet been shipped.
All requests can be sent to [email protected] or by phone at 1-800-631-0300 Monday - Friday: 9am - 5pm | Saturday: 10am - 4pm | Sunday: 10am - 2pm