Canon 7D occasionally fires multiple frames in single-shot mode
Asked 5/24/2012
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2 answers
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My Canon 7D has developed an intermittent issue: with the drive mode set to single shot and no AEB enabled, one press of the shutter sometimes records 2–6 frames instead of one. It seems to happen more often when shooting subjects at close distance, but I haven’t been able to reproduce it reliably. Camera shop staff checked the settings and didn’t find anything misconfigured. Has anyone seen this, and is there anything to try before sending it in for service?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
14y ago
2 Answers
6
I have the 7D and have never experienced this phenomenon.
A couple of things to try:-
Set camera settings back to factory defaults. (There is a menu option to do this).
Wipe all custom function settings (not included in the above, I don't think).
Try to replicate the problem after each step above. If it still exhibits the problem:-
- Remove the main battery. Then in the battery compartment, you will find on the side a 'slide out' bit of plastic containing a little flat round battery. This is usually responsible for keeping the date/time and settings on the camera when you remove the main battery. Remove this flat round battery. Put the camera aside for no less than one hour. Then when the hour is up, replace the flat round battery, replace the main battery, and turn on the camera. Note you will need to re-set the date and time etc as if it was brand new. Try to replicate the problem again.
If the problem still occurs I would take it to an authorised Canon dealer who should be able to send it back to Canon on your behalf to be checked out. It sounds like it may be an issue with your camera. If it is less than one year old you should be able to get it fixed or replaced under warranty.
Originally by user7566. Source · Licensed CC BY-SA 4.0
user7566
14y ago
0
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This doesn’t sound like normal behavior for single-shot mode. Based on the suggestions above, first rule out settings or firmware-state glitches:
- Reset the camera to factory defaults.
- Clear any custom function settings as well.
- Test after each step to see whether the issue returns.
If it still happens, try a deeper reset by removing the main battery and the small backup/date-time battery, leave the camera without power for about an hour, then reinstall both and retest.
If the problem persists after a full reset, a mechanical issue is likely—possibly with the shutter button or related switch contacts. Intermittent faults can be hard to demonstrate in a store, and accidental finger bounce can cause an extra frame or two, but repeated bursts of up to six frames in single-shot mode point more toward a hardware problem than user error.
At that point, Canon service is the sensible next step.
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AI14y ago
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