Canon has released two product advisories for the 5D Mark III. The first is a firmware update and the other is a solution regarding the LCD light issue for the camera which is that in extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. Canon has concluded that under almost all shooting conditions, including dark environments, this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, they will provide this service free of charge upon request beginning in mid-May. Keep reading for more details about these updates for your Canon EOS 5D Mark III.
The following is a firmware update release (Firmware Version 1.1.2) taken from the Canon USA website:
Thank you for using Canon products.
Canon has released a firmware update for the EOS-5D Mark III.
Affected Product EOS 5D Mark III
Firmware Firmware Version 1.1.2 incorporates the following improvements and fixes.
1. Supports a new accessory, GPS receiver GP-E2. 2. Fixes a phenomenon where a pink cast may develop over the image when the shutter is completely pressed with the camera’s power turned off (by the auto power off setting). 3. Fixes a phenomenon where the camera operation stops after one shot when shooting in High Dynamic Range (HDR) mode. 4. Fixes a phenomenon where the Shooting Date/Time in the EXIF data of the image shows a later time than the actual shooting time. 5. Fixes the time zone for the Samoa Islands. 6. Corrects errors in the Finnish menu screen.
Firmware Version 1.1.2 is for cameras with firmware up to version 1.0.7. If the camera's firmware is already Version 1.1.2, it is not necessary to update the firmware.
The new Firmware Version 1.1.2 can be downloaded by clicking here.
NOTE: Once on the "Drivers & Software" tab please choose operating system and version. Then expand the Firmware section and click on the firmware file name to access the details page. Choose "I Agree - Begin Download" button to start the download.
Support This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register your EOS 5D Mark III. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.
Thank you, Customer Support Operations Canon U.S.A., Inc
The following is the product advisory regarding the LCD light issue taken from the Canon USA website:
To Users of the Canon EOS 5D Mark III Digital SLR Camera
Thank you for using Canon products.
Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.
Phenomenon In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.
Affected Product Canon EOS 5D Mark III Digital SLR Camera *Products whose sixth digit in the serial number is 1 or 2 are affected. ???For example,?“xxxxx1xxxxxx”?or “xxxxx2xxxxxx” ([x] represents any optional number.)
Support Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, we will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.
Thank you, Customer Support Operations Canon U.S.A., Inc
Contact Information for Inquiries Canon Customer Support Center Phone: 1-800-OK-CANON 1-800-652-2666 TDD: 1-866-251-3752 Email: [email protected] For additional support options: www.usa.canon.com/support