Why is there a large blurry smudge in every photo from my new Canon PowerShot SX700?
Asked 9/4/2015
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I’m new to photography and my brand new Canon PowerShot SX700 is showing a large blurry smudge in photos. I’ve checked the outside of the lens and it doesn’t seem to be dust or a fingerprint. The camera has a fixed lens, so I can’t remove it. What is the likely cause, and what should I do next?
Originally by Photography Stack Exchange contributor. Source · Licensed CC BY-SA 4.0
Photography Stack Exchange contributor
10y ago
2 Answers
6
As per @Olivier's comment, if it's a brand new camera as you say, and you can't see anything on the outside of the lens, and it is doing a similar thing on every image, check the very first image file, 0001, if you downloaded and still have that, then it's almost certainly on the inside of the camera.
The Canon powershot SX700 doesn't have a removable lens, so don't attempt to get inside it, as this will invalidate the warranty.
I would suggest that you contact the place you bought it from in the first instance: if it was from a shop, take it back into the shop. Take with you a sample of the first or earliest image if you can, and also the receipt. If you bought it online, you may need to contact them via an online account to arrange a return before you post it back to them.
Depending on what country you're in, the contract is between you and the shop/online seller that you bought it from (the exchange of money and goods), therefore they would usually be your first point of call for any issues. Failing that, you should be able to register with Canon for support, by entering the serial number and purchase date.
Originally by user24522. Source · Licensed CC BY-SA 4.0
user24522
10y ago
0
Generated from our catalog & community — verify before relying on it.
If the smudge appears in roughly the same place on every image, and the outside of the lens is clean, the most likely cause is something inside the camera or lens assembly. On a fixed-lens compact like the Canon PowerShot SX700, that isn’t something you should try to open or clean yourself.
A good check is to look at the earliest photo you took with the camera, such as the first image file if you still have it. If the mark was there from the beginning, that strongly suggests an internal defect or contamination rather than something you did.
Because the SX700 has a non-removable lens, attempting to disassemble it could void the warranty. The best next step is to contact the seller or return it to the shop with a sample image and your receipt, or arrange a return if you bought it online.
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