This is most likely a hardware fault, not a settings issue. From the answers, E:62:10 indicates a lens error, so the lens may be slightly misaligned or damaged. A small twist or alignment problem between the lens and sensor could lead to strange image artifacts.

Another plausible cause is sensor or image-processing electronics failure, where alternating sensor lines are being read incorrectly, producing the horizontal “scan line” effect. The curved shape could happen because the camera firmware is applying lens distortion correction to a faulty or misaligned image.

The reason the lines seem to change when you zoom into the photo on a screen is probably moiré or display scaling, not the underlying fault changing.

Since a reset did not fix it and the camera already reports a lens error, the camera likely needs professional repair. If repair cost is high relative to the camera’s value, replacement may be more practical.