Have a question? We have a list of frequently asked questions received from customers like you. If you have any additional questions not found here please contact us.
A: If at anytime you are having difficulty placing your order on our website please contact us at 1-800-631-0300, or click here to chat with a customer service rep now!
A: We will ship same business day if ordered by 5 pm EST (Monday through Friday). Orders that are placed on Friday after 5 pm or Saturday or Sunday will leave Unique Photo's New Jersey Facility on Monday.
A: The availability of an item will be on it's product page. The status will be on the left hand side of the item in green font right above the price.
A: If the item you ordered is on backorder you will receive an email from us within 24 business hours. We will provide you with an estimated arrival time and you can decide if you would like to wait for the item or cancel it.
A: If your order has not shipped and you would like to cancel it, please email [email protected] or call us at 1800-631-0300.
Or click here to chat with one of our customer service reps now!
A: "Pending" means that we have received your order. Once your order ships you will receive a shipping confirmation email.
A: We collect sales tax on orders shipped to any state which requires that local sales tax be added to the order total on remote purchases, including any shipping charges. If you are already tax exempt, or need more information on applying for tax exemption please visit our Sales Tax Page here.
A: Tracking and Order numbers update each day at 10:30pm EST and can be viewed on the Account Page
Still have questions about our customer service at Unique Photo? Please ask us so we can answer them all!