Return Policy

Unique Photo® wants you to be completely satisfied with your purchase from us. We have a return policy which is fair and easy. If you have to return an item, we will do our best to make your experience a pleasant one. Just bring the item you wish to return with your receipt to our 123 Route 46, Fairfield, NJ Superstore. Our Concierge will gladly assist you with obtaining an exchange, credit or refund.

We have a few simple and reasonable rules regarding returns. Please read them carefully before you make a purchase.

General Information

14-day Return Period

Unique Photo® accepts returns or exchanges up to 14 days from the original purchase. If an item is damaged or missing parts, a claim must be made within 2 business days of your purchase.

Original Receipt Required

Your original receipt is required for all returns, exchanges, and warranty repair services. All returns and exchanges must be in original and new condition and include all accessories, manuals, packaging, blank warranty cards, cables, power supplies, etc.

Free-Shipping Items

Returns on orders where free shipping had been given, applicable shipping charges will be deducted from any refund. The only exception to this practice would be if the return was due to an error on the part of Unique Photo, Inc.

Orders that Include Free Items

Unique Photo is pleased to offer special promotions on select products where additional free items may be given. Returns on these products without the inclusion of the bonus items will result in a deduction from any credit given. In cases where a non-returnable item had been offered as part of a promotion, the value upon return will also be deducted.

Non-Returnable Items
  • GoPro, DJI, Leica, Zeiss, and Pocketwizard Products
  • Lenses with purchase price over $699
  • Microphones and Backdrops
  • Labor, installation services, and processing
  • Consumable items such as film, paper, chemistry, bulbs, CDs, DVDs, tapes, memory cards, opened software, etc.
  • Items that show wear or have been damaged or abused
  • Close-Out Items
  • Items with counters showing more than 200 activations
  • Items with timers showing more than 60 minutes of use
  • Special Order Items
  • Clearance Items Marked w/ an Orange Sticker
  • Limited or Special Edition Items

When an item is returned for repair or exchange, we may, at our sole discretion, replace the item with the same or equivalent model.

Unique® reserves the right to request identification of anyone making a return. A restocking fee, the greater of $10 and 15%, may be charged if the return falls outside the parameters we have listed above. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days. Credit card refunds require that you have the exact credit card that was used for the purchase to receive credit.

Unique Photo is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual. Unique Photo is not responsible for personal data or unexposed film left in returned items. We reserve the right to refuse any return.

Online Returns and Replacements

All returns will be allowed only with prior authorization. We must be notified by e-mail within 2 days of receipt of merchandise and the original carton must be saved. All merchandise must be returned within 14 days of authorization, freight prepaid. After 14 days any problems with equipment should be reported directly to the manufacturer. Please send items back to us using an insurable method. Returns will only be accepted with a valid return authorization number issued by our return department.

No returns will be allowed on products which are outdated, opened, damaged, or otherwise not sellable. No returns will be allowed on books, batteries, or storage media, and sensitized products such as control strips, film, or paper. Special Order Items are NON-RETURNABLE and NON-CANCELABLE. No returns on hardware will be allowed without unused warranty card and without manufacturer original packaging materials. All warranty cards, manuals, outer cartons, boxes, must be in original condition. No returns will be allowed if these items are taped, ripped, marked, or otherwise altered. Unique Photo is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual.

Free-Shipping Items

Returns on orders where free shipping had been given, applicable shipping charges will be deducted from any refund. The only exception to this practice would be if the return was due to an error on the part of Unique Photo, Inc.

Orders that Include Free Items

Unique Photo is pleased to offer special promotions on select products where additional free items may be given. Returns on these products without the inclusion of the bonus items will result in a deduction from any credit given. In cases where a non-returnable item had been offered as part of a promotion, the value upon return will also be deducted.

Non-Returnable Items:

  • Lenses with purchase price greater than $699
  • GoPro, DJI, Leica, Zeiss, and Pocketwizard Products
  • Microphones and Backdrops
  • Labor, installation services, and processing
  • Consumable items such as film, paper, chemistry, bulbs, CDs, DVDs, tapes, memory cards, opened software, etc.
  • Items that show wear or have been damaged or abused
  • Items with counters showing more than 200 activations
  • Items with timers showing more than 60 minutes of use
  • Special order items, Limited or Special Edition Items

 

Returned merchandise will be credited to your credit card or replaced at our choice after inspection and approval. No refunds will be given on returned products. Please allow 30 days from receipt of your return for your credit or replacement. Any shortages or damages must be reported within 2 days and original cartons saved. Returns other than defects or damages will be subject to a 15% restocking charge. Shipping fees are not refundable. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days. All sales are final.

In Store Returns and Replacements

Unique Photo accepts returns or exchanges up to 14 days from the original purchase. If an item is damaged or missing parts, a claim must be made within 2 business days of your purchase. Your original receipt is required for all returns, exchanges, and warranty repair services. All returns and exchanges must be in original and new condition and include all accessories, manuals, packaging, blank warranty cards, cables, power supplies, etc.

Non-Returnable Items:

  • GoPro, DJI, Leica, Zeiss, and Pocketwizard products
  • Lenses with purchase price over $699
  • Labor, installation services, and processing
  • Consumable items such as film, paper, chemistry, bulbs, CDs, DVDs, tapes, inks, memory cards, opened software, etc.
  • Items that show wear or have been damaged or abused
  • Items with counters showing more than 200 activations
  • Items with timers showing more than 60 minutes of use
  • Microphones
  • Special order items
  • Limited or Special Edition Items
  • Clearance Items Marked w/ an Orange Sticker

 

When an item is returned for repair or exchange, we may, at our sole discretion, replace the item with the same or equivalent model. A restocking fee, the greater of $10 or 15%, will be charged if the return falls outside the parameters we have listed above. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days.

Used & Open Box

Used Equipment

Used items are warrantied by us under the terms of the manufacturer's original warranty for 90 days from the date of purchase. Unique Photo makes every effort to grade Used items fairly, and provide accurate descriptions. Returns on Used Items must be reported within two days of receipt and returned within 7 days in original purchased condition to avoid a minimum 20% restocking fee.

Open Box Items

Open Box items may be products that have been on display, used for demonstration, or customer returns. They are sold AS IS. They have been inspected and are GUARANTEED in working condition. Small cosmetic flaws, that will not impede performance, may be present. Open box items come with a FULL MANUFACTURER’S WARRANTY. Open Box items DO NOT qualify for manufacturer’s rebates Unique Photo asks that you inspect and test your purchase immediately, as we do not accept returns on said items after two days of receipt.

Grade Scale for Used Equipment

Excellent: Equipment rated as "Excellent" will show almost no signs of prior use. These items are considered to be anywhere from 90-95% of their original condition. Camera bodies will have only the most minor/small marks on the LCD that will not impact viewing ability at any brightness level. Camera bodies only show minor signs of use with no fatigue on the rubber grips. There may be very minor markings on the bottom of the camera from being mounted on a tripod. Lenses rated as "Excellent" have practically no wear on the housing and the glass elements are in pristine condition with no dust, scratches, or markings. The lens (mount) itself will show almost no signs of being attached to a camera.

Good: Equipment rated as being in "Good" condition will have a small amount of cosmetic wear and some blemishes from regular use. Equipment rated as "Good" will be anywhere from 80-90% of it's original condition. Cameras may have small scratches on the LCD, some marking on the bottom of the body, and/or minor wear on the rubber grips. Lenses may have slight scratches on the housing, but the glass elements are unmarked and very clean. Zoom and focus rings may show minor signs of fatigue and/or oxidation.

Fair: Equipment rated as "Fair" will show cosmetic wear and marks from being used. "Fair" equipment is considered to be in 70-80% of the condition it came in originally. However the equipment is still in full good working order. Cameras may have dents, dings, and/or scratches. Rubber grips may show heavy signs of use and/or reattachment. Lenses in "Fair" condition may have cosmetic wear on the lens housing. Glass elements may have cleaning marks, small scratches, or dust, but not enough to impact image quality. Zoom and focusing rings on lenses rated as "Fair" will have signs of use and/or oxidation.